Shipping and Returns
We can deliver to most countries worldwide and our prices are shown below and include packing and postage. We aim to dispatch your order within 2-3 working days from your order. Dispatches are made twice weekly on Tuesdays and Thursdays.
U.K.
Royal Mail 1st class or courier :
Purchases up to £19.99 – the charge is £3.50
Purchases £20-£74.99 – the charge is £5.00
Purchases over £75 - free shipping
If you just can’t wait for your Genki orders to arrive, Please contact us for Express delivery.
If your order hasn't arrived within 7 days of shipping notification, please contact us and we will look into it for you.
INTERNATIONAL
Royal Mail International Track & Sign
All international items are shipped this way and the charge is £12.00.
If your parcel has not arrived within 12 days of shipping notification, please contact us and we can provide tracking details.
If you wish to have your Genki clothes shipped by Express delivery, please contact us and we will provide you with a quote.
We will do our best to get your orders to you as quickly as possible, however if your parcel has not arrived within 30 days of the date of your order as per the 13 June 2014 Consumer Contracts Regulations, we will replace the lost items. As is the nature with Genki Designs that no two items are the same, we will contact you and find an alternative you are happy with.
RETURNS AND REFUNDS POLICY
Our policy lasts 30 days. If 30 days have gone by since the date of shipment, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original delivery bags together with the silk bag it is wrapped in. The cost of returning your order is borne by you, the purchaser.
Please contact us by email at once if you are sending us any returns to us so that we know to expect the package. However, only when we receive the garments back in good condition can we make the refund to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be applied to your paypal account, credit card or original method of payment, within 7 days.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged on receipt. Please let us know at once.
RETURNING GOODS
A stated above, both local and international return shipping costs are at your expense. Please note that customs declarations must be filled out appropriately. Please mark the parcel as 'returning goods no commercial value' on Customs Declaration, as Genki Designs will not pay any import duties for goods returned from outside the UK.
RETURNS ADDRESS: Genki Designs, Unite 3-4 Upper Ground, London, SE1 9PP